Whats is the turnaround time of making the products?
Passive (Non Electronic) Products - 10 -15 working days.
Electronic Products - 20 -25 working days.
(SUBJECT TO TIME QUOTED UPON PURCHASE
If I am not in your audiologist radius what do I do?
Please contact us! We have recommended audiologists all over the country that work with us to take ear impressions. We will reimburse the cost of the ear impressions back to you after receiving your product. (Maximum refund price towards impressions is £30. Proof of receipt needed)(All impressions refunds are processed at the end of every month.)
Do you attend exhibitions?
Yes, we attend various exhibitions and shows all year round, please see our Upcoming Events page.
Do you have to book an appointment if I want my ear impressions taken?
Yes, if you would like our in house audiologist to visit or for yourself to come to us an appointment will need to be made, please contact us to book in.
Do you have to book an appointment if I want my ear impressions taken at a show/exhibition?
No, it is done on a first come first serve basis.
Is there any extra costs?
No, our prices include everything, impressions, product, packaging and postage.
How long do the ear impressions take?
Around 5-10 minutes.
Do you keep my ear impressions?
Yes, if you ever wish to upgrade, lose or want another product we can just put your impressions back into production.
How are they posted?
Via First Class Signed For and Special delievery for higher cost products.
What do I get with the hearing protection/ear plugs?
With most products you will get a pocket pouch, wax pick, instruction manual and ear lubricant. (Product depending)
How long do the products last?
The product will last over 5 years. Your ears do change shape and grow, so we say use our products until they are uncomforatable or are not sealing properly.
What material are the products made from?
All our products are make from medical grade silicone rubber. This gives a very comfortable fit, good sealing within the ear, and allows the mould to flex with the ear canal. (Your ear canal changes shapes when you jaw opens and closes).
If I wanted a specific type of custom hearing or ear plug could you make it?
Usually yes, please contact ourselves explaining what you are looking to have made in regards to a custom ear plug, we will then be able to see if your request is possible.